Last updated: April 24, 2026
This Refund Policy explains how refund requests are reviewed for Vihar Exports digital products, SaaS services, custom development, automation, AI assistants, CRM/ERP work, integrations, support, and other technology services.
We aim to deliver clear scope, fair pricing, and reliable service. Refund eligibility depends on the type of product or service purchased, whether work has started, whether digital access or a license has been delivered, third-party costs already incurred, and the specific agreement for the order.
For custom projects, payments may be split into advance, milestone, balance, renewal, or maintenance amounts. Completed milestones and work in progress are not normally refundable. If a project is cancelled, we may calculate any eligible refund after deducting completed work, time spent, third-party expenses, transaction fees, and committed resources.
Send your refund request to support@vihar.cloud with your name, email, phone number, order ID or invoice number, payment reference, purchase date, and clear reason for the request. We may ask for additional information before making a decision.
We normally review refund requests within 2 to 5 business days. Approved refunds are processed to the original payment method where possible. Bank, gateway, card network, or payment provider timelines may take additional business days after we initiate the refund.
Please contact us first before raising a chargeback or payment dispute. We keep records of orders, delivery, licenses, communication, and work progress and may submit these records to payment providers if a dispute is raised.
We may update this Refund Policy from time to time. The version published on this page applies unless a separate written agreement for your order states different refund terms.