Last updated: April 24, 2026
Vihar Exports ("we", "us", "our") respects your privacy and is committed to protecting the information you share with us when you use our website, customer portals, partner portals, payment pages, AI chat, WhatsApp communication, CRM, SaaS, automation, and related technology services.
We may collect your name, email address, phone number, company name, billing details, project requirements, messages, support requests, order details, payment status, IP address, device/browser details, referral data, and usage logs. If you use AI chat, contact forms, WhatsApp, partner APIs, or customer support, the content you submit may also be stored so we can respond and improve service quality.
Payments may be processed by secure third-party payment providers. We do not intentionally store full card numbers, CVV codes, UPI PINs, or net-banking passwords on our servers. We may store payment references, invoice numbers, transaction IDs, and payment status for accounting and support.
We may share limited information with trusted service providers only when required for hosting, email delivery, messaging, cloud infrastructure, AI services, analytics, security, payment processing, customer support, or legal compliance. These providers are expected to process information securely and only for the intended business purpose.
Our website may use cookies, local storage, analytics tags, and similar technologies to keep sessions active, remember preferences, measure traffic, protect forms, improve speed, and understand product interest. You can control cookies from your browser settings, but some website features may not work correctly without them.
When you interact with VIRA AI or any automation feature, your messages may be processed to generate replies, route enquiries, create leads, or provide support. Please do not submit passwords, government ID numbers, card details, or other highly sensitive information in chat messages.
We use reasonable administrative, technical, and organizational safeguards such as access control, secure hosting, encryption where appropriate, backups, monitoring, and limited staff access. No online system is 100% secure, but we work to protect data from unauthorized access, misuse, loss, or disclosure.
We keep information only as long as reasonably needed for service delivery, legal records, accounting, dispute resolution, security, support, and business operations. When information is no longer required, we may delete, anonymize, or archive it according to operational requirements.
You may request access, correction, update, deletion, or restriction of your personal information where applicable by contacting us. We may need to verify your identity before acting on a request and may retain information where required by law, legitimate business needs, billing records, or dispute handling.
Our services are intended for businesses and users who can legally enter into service agreements. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our website or services after updates means you accept the revised policy.
For privacy questions or data requests, contact us at info@viharexports.co.in.
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